TERMS + CONDITIONS
This is your agreement with Lulu Jackson Bridal. When placing an order with Lulu Jackson Bridal you agree to all terms contained within. These terms apply to customers within New Zealand only. For international customers please see this link.
1. Custom made garments.
A custom made garment is designed and made for you based on the imagery, ideas, requirements and/or sample fittings discussed during the consultation process, and the measurements Lulu Jackson Bridal receives from you at this time. A garment(s) is designed and made to fit your body. The desired fit and finish are ultimately at the discretion of Lulu Jackson Bridal.
2. Intellectual property.
All intellectual property including discussions with the designer, the garment(s) design, drawings, pattern and samples remains the sole property of Lulu Jackson Bridal.
3. Pricing.
3.1 Quotes for custom made garments are estimated on material and labour costs and are subject to change should the design, fabrication and/or fit change at any point.
3.2 The quote is an estimate only and the final price is dependent on the materials and time required from consultation to collection/delivery of the final garment(s).
3.3 All prices are quoted in New Zealand Dollars and exclude shipping charges.
4. Payment terms.
4.1 50% Deposit on quoted amount:
A. To confirm your order Lulu Jackson Bridal requires a 50% deposit on the amount quoted during consultation. Upon payment of the deposit, you are confirmed as a customer of Lulu Jackson Bridal and agree to these terms and conditions. Production of your garment may then commence.
B. Refunds on the deposit are not provided because the process has then started i.e. fabric has been ordered or, patterns have been made.
4.2 Full payment of outstanding amount:
A. Once the final garment is ready the outstanding payment amount is required. This is the outstanding amount of the final cost. The final cost may be more or less than the quoted amount (see clauses 3.1 & 3.2).
B. Once full payment is made the garment(s) is accepted as final and ready for collection/delivery. Lulu Jackson Bridal is not liable for any damages or changes from this point.
4.3 General payment terms:
A. All payments are due 7 days after the invoice date unless discussed otherwise. Lulu Jackson Bridal will not be liable for late delivery of garments from late payments made. It is the customers responsibility to ensure that the wedding or event date is stated correctly on the first invoice.
4.4 Refunds, Returns and Exchanges:
A. All garments are custom made, to order, and based on the customers personal measurements therefore refunds are not provided.
B. All items are quality controlled before the final invoice is issued. In the unlikely event a fault is missed customers will be entitled to a repair or replacement. Only in the event of a major fault, which cannot be amended, at the discretion of Lulu Jackson Bridal, would a full refund be issued.
C. Any problems or faults must be reported to Lulu Jackson Bridal within 3 days of collection or delivery. The item must be returned for assessment within 7 days.
5. Fabric & make.
5.1 Lulu Jackson Bridal uses high quality natural fabrics such as silk, linen and cotton. While these fabrics have many wonderful qualities such as breathability and luxurious hand feel, it is accepted that they are also more prone to creasing and absorbing moisture spots than their synthetic counterparts. Fabric of this nature may carry minor slubs and imperfections which are not faults.
5.2 The fabrics and techniques used are delicate and cannot handle undue stress, therefore any faults occurring after handover will not be considered as poor quality or make.
5.3 Fabric is selected due to what is available at the time of design. Sometimes, there may be very slight differences between batches of the same fabric. Or, due to forces beyond our control, the chosen fabric may not be available. If the chosen fabric is unavailable for any reason Lulu Jackson Bridal will make every effort to source something similar or arrange a beautiful alternative.
6. Fittings/Fit.
6.1 Custom made garments may require 1-3 fittings to achieve a perfect look. These may include a first fitting of existing samples from the collection, fitting of your personal mock up sample for fully custom made garments, and/or a final fitting of the finished garment. There may be re-fits necessary at the discretion of Lulu Jackson Bridal. You must be available to attend these fittings in Mount Maunganui, unless discussed otherwise.
6.2 It is the customers responsibility to bring to all fittings the shoes, undergarments and accessories you’ll wear on the day of the event in order to have your garment properly fit. Lulu Jackson Bridal will not be responsible for ill fit related to changes in these items.
6.3 Lulu Jackson Bridal will not be liable for any marks/stains made on the garment during fittings due to skin or cosmetic products.
6.4 Mock up samples are made and fitted at the discretion of Lulu Jackson Bridal. At a mock-up fitting you must discuss any design, fit or fabrication changes you wish to make, or qualms you have. Important discussions made at the mock up fitting will be recorded by Lulu Jackson Bridal and carried out when making the final garment. All details discussed at the mock up sample fitting are final. The mock up sample is made with suitable fabric and finishing for the designer and customer to best visualise the final garment, there may be details to be discussed and reconsidered.
6.5 Once your garment is ready, a final fitting will be required. The garment is finished and accepted as final at this point. Unless discussed otherwise, at the fitting.
6.6 The fit of your garment(s) is based on the bust, waist and hip measurements Lulu Jackson Bridal takes at the time of consultation. Should your body shape, based on these measurements, change from this time until delivery/collection, it may require changes to the pattern and/or design and this may affect the final cost of the garment(s). Please advise Lulu Jackson Bridal promptly if you expect these measurements have changed or will change at any time from when they are taken/received until your wedding day. Lulu Jackson Bridal is not liable for ill-fit of garments due to any changes in the customers body shape, based on the measurements taken, from the time of consultation until the event day.
6.7 If for any reason between receiving your garment(s) and the event day you are not happy with the fit we welcome you to contact Lulu Jackson Bridal before making any alterations. If you choose to not return your garment to us to be assessed, or to have it altered by a party other than Lulu Jackson Bridal, you will be liable for this cost and Lulu Jackson Bridal is not responsible for any alteration that is made.
6.8 Fitting appointments may be postponed at times due to unforeseen circumstances, at the discretion of Lulu Jackson Bridal.
7. Collection/Delivery.
7.1 Your custom made garment(s) is typically ready no less than 2 weeks before your wedding date unless discussed otherwise.
7.2 Once the garment is made and finished, Lulu Jackson Bridal will perform a thorough quality control check, and when satisfied the garment is perfect, a final invoice will be issued.
7.3 Upon full payment of the final invoice (see clause 4.3) your garment(s) will be ready for collection or delivery. This will include a final fitting if necessary. The garment is finished and accepted as final at this point. Your collected garment(s) will be hanging in a garment bag. It is the customers responsibility to collect the garment from Lulu Jackson Bridal in Mount Maunganui, NZ. If postage is required the garment will be folded and sent at the customers expense.
7.4 Once a garment has been collected or delivered, garment care is the responsibility of the customer. Lulu Jackson Bridal will provide garment care guidance only. Dry cleaners are professionals and responsible for the correct care of your garment when it is in their hands. Lulu Jackson Bridal will not be responsible for any ill care of garments.
8. Cancellations & postponements.
8.1 Lulu Jackson Bridal will consider a change of event date to no earlier than 3 months before the initial date. You must contact Lulu Jackson Bridal to discuss any change of event date at least 3 months before the new event date. An urgent order fee may apply if a change of event date, to within 3 months of the time of contact, is accepted.
8.2 If you need to cancel your order at any time you must contact Lulu Jackson Bridal to discuss the circumstances surrounding the cancellation. In exceptional circumstances, and at the discretion of Lulu Jackson Bridal, a refund may be issued at any point. However, there is a $300 cancellation fee to cover the cost of fabric allocation, pre-production administration and pattern preparation associated with your order. All items pertaining to your order will remain the property of Lulu Jackson Bridal.
9. Circumstances outside of our control.
If, for any reason outside of our control, Lulu Jackson Bridal cannot complete the garment before the event date we may outsource the production of the garment to our best ability before considering a refund.
10. Liability.
Lulu Jackson Bridal is not liable to you or anyone else for any financial loss or damage without limitation suffered as a result of negligence or otherwise arising in connection with use of our services and products.