TERMS + CONDITIONS
For customers outside of New Zealand
This is your agreement with Lulu Jackson Bridal. When placing an order with Lulu Jackson Bridal from a country outside of New Zealand you agree to all terms contained within.
1. Custom made garments.
A custom made garment is designed and made for you based on the imagery, ideas, requirements and/or sample fittings discussed during the consultation process, and the measurements Lulu Jackson Bridal receives from you at this time. A garment(s) is designed and made to fit your body. The desired fit and finish are ultimately at the discretion of Lulu Jackson Bridal.
2. Intellectual property.
All intellectual property including discussions with the designer, the garment(s) design, drawings, pattern and samples remains the sole property of Lulu Jackson Bridal.
3. Pricing.
3.1 Quotes for custom made garments are estimated on material and labour costs and are subject to change should the design, fabrication and/or fit change at any point.
3.2 All prices are quoted in New Zealand Dollars and exclude shipping charges.
4. Payment terms.
4.1 100% payment on quoted amount:
A. To confirm your order Lulu Jackson Bridal requires the full payment of the amount quoted during consultation. Upon payment of the deposit, you are confirmed as a customer of Lulu Jackson Bridal and agree to these terms and conditions. Production of your garment may then commence.
4.2 General payment terms:
A. All payments are due 7 days after the invoice date unless discussed otherwise. Lulu Jackson Bridal will not be liable for late delivery of garments from late payments made. It is the customers responsibility to ensure that the wedding or event date is stated correctly on the invoice.
4.3 Refunds, Returns and Exchanges:
A. All garments are custom made, to order, and based on the customers personal measurements therefore refunds are not provided.
B. All items are quality controlled before sending. In the unlikely event a fault is missed customers will be entitled to a repair or replacement. Only in the event of a major fault, which cannot be amended, at the discretion of Lulu Jackson Bridal, would a full refund be issued.
C. Any problems or faults must be reported to Lulu Jackson Bridal within 3 days of delivery. Lulu Jackson Bridal is not liable for any damages or changes from this point. The item must be returned for assessment within 7 days.
5. Fabric & make.
5.1 Lulu Jackson Bridal uses high quality natural fabrics such as silk, linen and cotton. While these fabrics have many wonderful qualities such as breathability and luxurious hand feel, it is accepted that they are also more prone to creasing and absorbing moisture spots than their synthetic counterparts. Fabric of this nature may carry minor slubs and imperfections which are not faults.
5.2 The fabrics and techniques used are delicate and cannot handle undue stress, therefore any faults occurring after handover will not be considered as poor quality or make.
5.3 Fabric is selected due to what is available at the time of design. Sometimes, there may be very slight differences between batches of the same fabric. Or, due to forces beyond our control, the chosen fabric may not be available. If the chosen fabric is unavailable for any reason Lulu Jackson Bridal will make every effort to source something similar or arrange a beautiful alternative.
6. Fittings/Fit.
6.1 The fit of your garment(s) is based on the bust, waist and hip measurements Lulu Jackson Bridal recieves at the time of consultation. Should your body shape, based on these measurements, change from this time until delivery, it may require changes to the pattern and/or design and this may affect the final cost of the garment(s). Please advise Lulu Jackson Bridal promptly if you expect these measurements have changed or will change at any time from when they are taken/received until your wedding day.
6.2 If for any reason between receiving your garment(s) and the wedding day you are not happy with the fit or finish, we welcome you to contact Lulu Jackson Bridal before making any alterations. If you choose to not return your garment to us to be assessed, or to have it altered by a party other than Lulu Jackson Bridal, you will be liable for this cost and Lulu Jackson Bridal is not responsible for any alteration that is made.
6.3 Lulu Jackson Bridal is not liable for any changes in your body shape, based on the measurements taken, from the time of consultation until your wedding day..1 Custom made garments may require 1-3 fittings to achieve a perfect look. These may include a first fitting of existing samples from the collection, fitting of your personal mock up sample for fully custom made garments, and/or a final fitting of the finished garment. There may be re-fits necessary at the discretion of Lulu Jackson Bridal. You must be available to attend these fittings in Mount Maunganui, unless discussed otherwise.
7. Collection/Delivery.
7.1 Your custom made garment(s) is typically ready 8-10 weeks before your wedding date unless discussed otherwise.
7.2 Once the garment is made and finished, Lulu Jackson Bridal will perform a thorough quality control check, and when satisfied the garment is perfect, delivery will be arranged. Postage is an additional cost upon the quoted amount.
7.3 Your garment should be delivered within 14 days. All care is taken to deliver your order promptly, however Lulu Jackson Bridal takes no responsibility for postage delays beyond our control. Lulu Jackson Bridal does not accept responsibility for postage delays caused by insufficient delivery information.
7.4 Please provide a daytime delivery address. Lulu Jackson Bridal cannot deliver to P.O. boxes or private bags. Your package must be signed for upon delivery. For international orders, local guidelines apply once your purchase is in your country. Incurring customs duties and/or local taxes can happen with any international online purchase. These charges are determined by your destination, and the contents and value of the consignment. Charges of this nature are the responsibility of the receiver and not Lulu Jackson Bridal.
7.3 Your garment(s) will be delivered folded in a box and will likely need to be steamed before fitting. Once a garment has been collected or delivered, garment care is the responsibility of the customer. Lulu Jackson Bridal will provide garment care guidance only. Dry cleaners are professionals and responsible for the correct care of your garment when it is in their hands. Lulu Jackson Bridal will not be responsible for any ill care of garments.
8. Cancellations & postponements.
8.1 Lulu Jackson Bridal will consider a change of event date to no earlier than 3 months before the initial date. You must contact Lulu Jackson Bridal to discuss any change of event date at least 3 months before the new event date. An urgent order fee may apply if a change of event date, to within 3 months of the time of contact, is accepted.
8.2 If you need to cancel your order at any time you must contact Lulu Jackson Bridal to discuss the circumstances surrounding the cancellation. In exceptional circumstances, and at the discretion of Lulu Jackson Bridal, a refund may be issued at any point. However, there is a $300 cancellation fee to cover the cost of fabric allocation, pre-production administration and pattern preparation associated with your order. All items pertaining to your order will remain the property of Lulu Jackson Bridal.
9. Circumstances outside of our control.
If, for any reason outside of our control, Lulu Jackson Bridal cannot complete the garment before the event date we may outsource the production of the garment to our best ability before considering a refund.
10. Liability.
Lulu Jackson Bridal is not liable to you or anyone else for any financial loss or damage without limitation suffered as a result of negligence or otherwise arising in connection with use of our services and products.